Store Policies, Returns & Exchanges

Returns & Exchanges

We are happy to provide store credit or refund see below for guidelines

-  In Store Purchases:  7 days of purchase store credit only

-  Online Purchases: 14 days of receiving your item
-  Store credit or refund, minus shipping
-  Any applicable restocking fees ( see rugs restocking fees below )
-  In-store purchases 
-  $9.95 fee will be charged for a return label on smaller items. Soiled or used items will be refused and returned at your expense.

Not Eligible for Return or Exchange

- Furniture, lighting, art, sale items, and monogrammed items  
- Custom or special orders
- Items worn or used are not eligible for return.

Rug Returns

-  14 days of delivery.
-  10% restocking fee on non-defective rug returns for sizes under 8x10'
-  20% restocking fee for non-defective rugs 8' x 10' and larger.
-  Customers are responsible for return shipping fees on non-defective items.

See Full Rug Return Policy: https://www.bluehandhome.com/pages/rug-returns-policy

Return Process

- Please follow the link below for instructions. 
Returns Request: https://www.bluehandhome.com/a/returns

- Please allow 3-5 days for return processing after we receive your item. 
- Refunds typically appear on your credit card within 7-10 days.

Changes & Cancellations

- Orders can be canceled within 48 hours or before the order has shipped.

Price Adjustments

- We strive to price items accurately, but in rare cases, discrepancies or discontinued items may occur.
- We reserve the right to adjust prices or cancel orders. 
- You will be notified of any price changes before finalizing your order.

Shipping & Production Lead Time

- Production times vary by vendor. Check the product page for lead times.

Customer Service

- Email: service@bluehandhome.com  /  Call or Text: 910.509.0088

Blue Hand Home reserves the right to refuse service to any customer if we feel we are unable to meet or satisfy their needs or requests.