Returns & Exchanges

We are sorry you are not 100% satisfied with your purchase and would be happy to provide you with a store credit or full refund less the shipping charge & restocking charge if applies within 14 days after receiving your item. 

In store purchases are are only eligible for store credit within 7 days of purchase

Rugs Returns 

• Returns accepted within 14 days of delivery. Restocking fees up to 20% may apply.
• 10% restocking fee on non-defective rug returns for rug sizes under 8x10'
• 20% restocking fee on non-defective for rugs 8' x 10' and larger
• Customer is responsible for the return shipping fees non defective items
• See Full Rug Return Policy 

Non Rug Returns - Items Eligible for Returns or Exchanges

• You may return most new, unopened and unworn-ed items within 14 days after delivery for a full refund less shipping.

• You will be charge $9.95 for a return label. 

• Soiled/used items will be refused and returned to you at your expense.

Return Process

• For return or exchanges you will need an RA# (return authorization) number. Please click on link below and follow instructions for returning item(s)

• Returns Request  

• Once your return request has been approved, we will email an RA number and instructions for returning the item.  If you have trouble logging into your account please contact us by email at service@bluehandhome.com or phone 910.509.0088. We are here to help.
  

• Please note not all items are eligible for return or exchange see list below.

• Please allow us 3-5 days to process your return once we have received it. Your credit card will be refunded less shipping as soon as your return(s) has been processed. Please note it generally takes 7-10 days for the refund to show on your credit card statement.

Items Not Eligible for Return or Exchange

• Furniture, lighting, art, rugs and sales items, monogrammed items
• All Custom/Special orders are final.  All sales items are final.

• Any items worn or used.

Cancellations: Can cancel orders within 48 hrs or if order has not shipped

Price Adjustments

• We do our very best to correctly price items on display on our website, however, there are those rare occasions when there is a price discrepancy or an item has been discontinued. We reserve the right to adjust the price & or shipping cost or cancel the order. You will notify of any changes in price prior to finalizing your order. 

Shipping & Production Lead Time

• Production times vary per vendor. Check the product page for each vendors lead time.
  
  

Blue Hand Home reserve the rights to refuse services to any customers if we feel we are unable to meet or satisfy the customers needs or requests.

Since opening in 1999 we at Blue Hand Home have prided ourselves on customer service. Please don't hesitate to contact us if you have any questions or concerns. We love to hear from our customers but emailing is usually best to give us time to research your questions or concerns. A big thanks again for shopping Blue Hand Home. Small retailers like us greatly appreciate your business. 

Customer service email: service@bluehandhome.com | Ring or Text 910.509.0088